How to Lead with Empathy When the Stakes Are High
Originally published by Rachel Noble for Women’s Agenda
We’re living through uncertain times—globally and in our day-to-day lives—and leadership today demands something more than just decisiveness. It calls for a careful blend of strength and empathy. That’s not always easy to strike, and I certainly didn’t always get it right. But I did learn a few things along the way.
During my time as Director-General of the Australian Signals Directorate (ASD), I was often reminded that leadership doesn’t look the same for everyone, and that’s a good thing. I came to appreciate that the way many women lead, often with a focus on inclusion and connection, brings a perspective that’s especially valuable in moments of crisis.
Yet even now, in 2025, women in leadership—especially in male-dominated sectors—still face stereotypes that can quietly (or not so quietly) undercut their contributions. It’s disheartening how easily language can frame women’s leadership styles as liabilities. Where a man might be seen as “decisive” or “commanding,” a woman showing similar resolve might be called “bossy” or “cold” or worse! These judgments don’t just sting, they shape opportunities, influence hiring, and feed into ongoing biases that can limit growth for individuals and teams alike.